Return & Exchange
Thank you for shopping at viviguys. Our online shop provides unique fashion product from our independent designers back by high-quality material and reliable production. Our members of QA team inspect each product before packaging to ensure the maximum customer's satisfaction.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
If you need to return the items please contact us to get the return address. We will issue a refund to your original payment method within a week after we receive your return information.
Returns &Exchanges Policy
-Purchase can be returned or exchanged within 30 days from the delivered date.
-Please note that evening and wedding dress are order-made products, you can return them only if there is an obvious quality problem within 7 days. Otherwise, we will not accept the return.
-Please contact us in advance and we will provide you the address where you should return to. Do not send them back to the address on the package. Or no refund will be issued.
-Items must be unused, undamaged and in original packaging with all the original labels, ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.
We do not accept any request of exchange&return once the "specials" are sold.
Your order will be fully refunded if it’s canceled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.
If you have further questions/issues, please don’t hesitate to contact us at email@example.com or chat with us on messenger.